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Frequently Asked Questions
What materials are your jewelry made of?
At Alpina Bijoux, we carefully select the finest materials to create exceptional pieces. Our jewelry is crafted from brass plating and 316L stainless steel , two materials renowned for their excellence.
The brass plating offers an elegant and timeless finish, while the 316L stainless steel ensures exceptional durability and superior corrosion resistance. These premium materials are hypoallergenic, perfect for sensitive skin, and retain their natural shine over time. Every piece of Alpina Jewelry reflects our commitment to quality and excellence.
What is your return policy?
We accept returns within 30 days of your purchase. Certain non-returnable items will be clearly indicated before purchase.
When will I receive my order?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are of high quality and offer fair value for money.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You will always know the shipping cost before making your purchase.
How can I track my order?
At Alpina Bijoux, we understand the importance of tracking your precious order. As soon as your purchase is confirmed and prepared for shipment, you will receive a shipping confirmation email containing all the essential details.
Tracking number: This email includes a unique tracking number that allows you to track your package in real time. This number gives you access to detailed updates on the location and status of your order at each stage of its journey.
Where to find your tracking information: You can view your tracking information in several ways:
- Directly in the shipping confirmation email we send you
- By logging into your customer account on our website and accessing your order history
- By contacting our customer service team, always available to assist you
Delivery times: Delivery times vary depending on your geographical location and the shipping method chosen. Once your package is in transit, you will receive regular notifications to keep you informed of its progress.
We are committed to ensuring your order arrives in perfect condition and as quickly as possible. If you have any questions regarding your order tracking, our dedicated team is available to assist you.