FAQ - Frequently Asked Questions

Frequently Asked Questions

What are your delivery times?

We ship all orders within 2 to 5 business days. Once your order has shipped, you will receive a confirmation email with a tracking number. Standard delivery typically takes 3 to 7 business days, depending on your location.

What is your return policy?

You have 14 days from the date of receipt of your order to return your items. Products must be in their original condition, unworn, and with their tags attached. Return shipping costs are the responsibility of the customer, except in the case of a defect or error on our part.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers. All payments are secure and encrypted to guarantee the protection of your data.

How can I track my order?

As soon as your order is shipped, you will receive an email containing your tracking number. You can then track your package in real time on the carrier's website.

Do you offer international delivery?

Yes, we deliver to several countries. Shipping costs and delivery times vary depending on the destination. You can view the available options when placing your order.

How do I care for my jewelry?

To preserve the shine of your jewelry, we recommend cleaning it regularly with a soft cloth and storing it in its case when not in use. Avoid contact with water, perfumes, and chemicals.

Are your jewelry pieces guaranteed?

All our jewelry is guaranteed against manufacturing defects for one year from the date of purchase. This guarantee does not cover normal wear and tear or damage caused by misuse.

Can I personalize my jewelry?

We offer customization services for some of our jewelry. Contact us to discuss your specific needs and available options.